Refunds are available for a period of 24 hours from the date and time of purchase. If, within this timeframe, you find our services do not meet your expectations or needs, you may request a refund. We encourage you to promptly initiate your refund request to ensure timely processing and resolution of any concerns you may have with our services.
To be eligible for a refund, it is essential to meet the following conditions:
2A. The refund request must be initiated within 24 hours from the date and time of purchase.
2B. The service must not have been utilized for any illegal activities or actions prohibited by our Terms of Service.
2C. There should be no breaches of our Terms of Service during the usage of the service.
Please note that refund requests failing to meet these specified criteria may be subject to denial at our discretion. Our commitment lies in upholding these guidelines to ensure a fair and streamlined process for all refund requests.
TCN maintains the right to suspend or terminate services in the event that payment is not received within 3 days of the due date. Should suspension or termination occur, customers acknowledge the possibility of irretrievable data loss, underscoring the importance of timely payments.
Furthermore, in cases where customers initiate disputes or request refunds beyond the initial 24-hour period, they will be provided with a 1-hour grace period to resolve the issue. Failure to resolve the dispute within this timeframe will result in the immediate termination of services without eligibility for refunds. This policy ensures compliance with our service terms and expeditious resolution of financial disputes to maintain operational integrity.
TCN maintains a strict policy regarding payment timelines, service continuity, and adherence to legal and ethical standards. TCN shall not be held liable for any data losses resulting from delayed payments, service terminations due to late payment, or terminations resulting from illegal activities. Additionally, TCN is not liable for any data loss that occurs during scheduled maintenance, provided that users have been notified in advance and advised to back up their data. Customers bear the responsibility to ensure prompt payments, lawful use of services, and regular data backups to prevent disruptions or potential data losses.
In instances of late payment, illegal activities, or service termination, TCN will not engage in data recovery or restoration efforts. It is imperative that customers recognize and accept the associated risks of potential data loss under these circumstances.
This policy underscores our commitment to transparent communication, operational integrity, and legal compliance, emphasizing the importance of adherence to payment schedules and lawful use of our services for uninterrupted service delivery and data security.
To initiate a refund, kindly reach out to our dedicated support team at support@tcnetwk.xyz within the stipulated refund period. Please include comprehensive purchase details along with a brief explanation outlining the reason for your refund request. Our team will diligently process your request within a reasonable timeframe to ensure prompt resolution.
Please note, TCN reserves the right to revise this Refund Policy as necessary. Any updates will be communicated through our official website or via email if applicable. By continuing to utilize our services following any policy modifications, you indicate your acceptance of the revised Refund Policy terms.
We prioritize transparency and effective communication to uphold our commitment to customer satisfaction and operational excellence. Should you have any queries or require further assistance, our support team remains available to assist you throughout the refund process.
If you have any questions, concerns, or specific requests related to our Refund Policy, we encourage you to reach out to us through the following channels:
Email: tcnetwk@gmail.com
Postal Address: PH4H+57 Menganti, Gresik Regency, East Java, 61174
WhatsApp: +62 838-7974-4464
Our dedicated team is committed to providing prompt responses to your inquiries and addressing any issues you may have regarding refunds. Your satisfaction is our priority, and we strive to ensure clarity and transparency in all aspects of our policies.