Got Questions?
TCN specializes in providing high-grade performance for both game servers and dedicated servers. Our servers are equipped with a 10 gigabit network to ensure exceptional speed and reliability. Whether you are hosting an online game or running large-scale applications, our servers are designed to handle your needs seamlessly. We strive to impress our customers with the quality and capabilities of our services.
Delivery times vary depending on the type of service you require. For dedicated servers, the delivery can take up to one week, with a minimum delivery time of 72 hours (3 days). This timeframe allows us to set up your server according to your specifications and ensure it is optimized for your needs. On the other hand, game server delivery is instant, typically taking less than 60 seconds from the time of purchase. This quick setup allows you to jump right into your gaming experience.
Our support team is available to assist you from 12:00 PM to 6:00 PM GMT+7 (Asia/Jakarta). During these hours, our knowledgeable support staff can help you with any questions or concerns you may have about our services. We pride ourselves on providing prompt and friendly assistance to ensure your experience with TCN is positive and trouble-free.
For support or general inquiries, you can find all contact information in the "Contact" below. There, you'll find options to reach out to us via WhatsApp, email, or other available methods. We aim to respond to your questions as quickly as possible during our support hours.
We want you to be completely satisfied with our services, and we offer a refund policy to support this. For game servers, you can request a refund within 24 hours of your purchase if you are not satisfied with the service. However, please note that refunds are not available for dedicated servers due to the customization and specific setup required for these services.
Both our game servers and dedicated servers come equipped with a 10 gigabit network, providing top-notch speed and performance. This high-speed connection ensures that your gaming or dedicated server experience is smooth and uninterrupted, even during high-demand periods. We take pride in delivering the best possible performance to meet your needs.
